V/Line is actively involved in supporting the regional Victorian communities we serve. We consider Corporate Social Responsibility to be an essential part of the way we operate and our programs reflect the commitment we have made to being socially responsible.

What’s important to regional communities is important to us.

Sponsorship and fundraising

We offer sponsorship to many community groups and events across regional Victoria. 

Sponsorship is available as long as applicants meet our guidelines and are aligned with our values and objectives. 

To find out more information or to apply for sponsorship, call 03 9619 5900 or email sponsorship@vline.com.au  

V/Line sponsorship guidelines
PDF 250kB


We also offer support to regional Victorian community groups and schools in their fundraising efforts, normally in the form of V/Line travel vouchers for use as prizes.

Apply for fundraising

Please allow 28 days for us to process your application.


Accessibility

Accessibility Action Plan 2015-18

At V/Line, we are committed to making all our customers’ journeys as comfortable and safe as possible.

Our 2015-18 Accessibility Action Plan outlines the steps we are taking to improve accessibility across the V/Line network over the next three years.

The plan helps us support the ideas set out in the Federal Disability Discrimination Act 1992 (DDA) and the Disability Standards for Accessible Public Transport 2002 (DSAPT). 

We work closely with the Victorian Government through Public Transport Victoria and regularly speak with a broad range of accessibility and community groups.

Developed in consultation with our customers, the plan identifies the key initiatives that will drive accessibility improvements across four priority areas:

  • customer service
  • consultation and community engagement
  • access to public transport
  • access to facilities.

Through the implementation of the plan, we have developed a series of initiatives to improve accessibility. We recognise the importance of including our customers in the conversation and we pride ourselves on establishing customer and community consultation programs.

V/Line Accessibility Reference Group

The role of V/Line’s Accessibility Reference Group (ARG) is to assist in the implementation of the 2015-18 Accessibility Action Plan. The group will work on projects to improve accessibility across the V/Line network.

Current ARG Membership

David Simmonds – western region
Karleen Plunkett – eastern region
Rosalie O’Neil – eastern region
Daniel Giles – northern region
Robert Kuebler – south western region
Kevin Birkett– metropolitan outbound
Dianne King – north eastern region
 
If you would like to contact the representative in your region, please email community.relations@vline.com.au.
 

V/Line Accessibility Reference Group Terms of Reference
pdf 146kB

Try Before You Ride

V/Line hosts Try Before You Ride events across the network where customers can learn more about how to travel safely on trains, coaches, buses and taxis.
 
You will have the opportunity to boost your confidence by practicing how to board and alight on a V/Line train, coach, low floor bus and accessible taxi.

For details of the next session, please contact Community.relations@vline.com.au

Communication access

Each year, there are approximately two million V/Line trips taken by someone with a communication difficulty. This includes people with English as a second language as well as those with speech, hearing and intellectual impairments.

At V/Line, we recognise the importance of making travel easier by improving communication to make sure all our customers are supported by trained staff.
 
One of the steps we are taking is to become the first public transport operator in the world to be given the Communication Access Symbol.

The symbol means improved interaction between staff and customers with a communication difficulty.

Easy access to information not only creates customer confidence in approaching staff, but also in planning their journey.

This initiative promotes equal opportunity for people with a communication difficulty to access public transport across the V/Line network.



Find out more about the Communication Access Symbol and the tools that are available for our customers here.

Safety

The Victorian Government has invested milions of dollars in upgrading railway crossings around the state. Flashing lights, boom barriers and automatic pedestrian gates have been installed to keep motorists and pedestrians safer at crossings.

Our commitment to safety relies on everyone in the community being alert and aware near railway tracks. Trains are heavy and fast moving and we are encouraging people to take extra care in the rail environment.

V/Line also provides important rail safety education programs and works in partnership with Victoria Police, local councils and community groups to spread the message about safety at level crossings, stations and near our tracks.

For more information about our programs or if you’d like to arrange a presentation on safety, please email community.relations@vline.com.au

Emergency management

V/Line has rigorous response plans in the unlikely event of an emergency. These plans are regularly tested and reviewed with the cooperation of other government agencies including emergency services.

If you witness an emergency event on the V/Line network, immediately notify emergency services on 000. They are able to contact V/Line 24 hours a day, seven days a week.

For non-emergency contact details please refer to the Contact Us page on this website. 

Other useful contact details are listed below. 
 
Organisation 24 hour contact number
Nationwide  
Police/Fire/Ambulance 000
Victoria  
WorkSafe Victoria 1800 136 089
Environmental Protection Authority Victoria 1300 372 842
Department of Health (Vic) 1300 650 172
Local councils A list of local councils and contact details is available here
NSW  
Environmental Protection Authority NSW (02) 9995 5555
Ministry of Health (02) 9391 9000
Workcover NSW 13 10 50
Local councils A list of local councils and contact detail is available here

In the unlikely event of an emergency posing a hazard to neighbouring properties, we will use this website, traditional media and emergency services to notify nearby residents and businesses. Our Facebook and Twitter accounts will also be used.

Community partners and programs

V/Line Life Training is a youth development and motivation program for young people in country Victoria.
 
Since 2013, V/Line has engaged the Beacon Foundation through its Work Readiness programs to support youth development and leadership by helping students develop skills for going into the workforce.

The Beacon Foundation is a national non-profit organisation that provides secondary school students the opportunity to make informed and aspirational decisions about their future.

Find out more information about the Beacon Foundation website here.
V/Line's sponsorship of AFL Victoria Country focuses on the development of junior footballers and umpires.

Our sponsorship began in 2004 and includes the V/Line Cup and the V/Line Umpire Academies.

V/Line Cup

The V/Line Cup is the elite under-15 championship for junior AFL Victoria Country players. It provides opportunities for rising football stars to showcase their skills to a wider audience and play against their peers from across Victoria.

Each year the competition, played in a round-robin format, brings together over 500 players from across the state for four days.

The competition is a recognised pathway for players on their journey to the AFL.

Officiating umpires have been selected exclusively from the V/Line Umpire Academies.

V/Line Umpire Academies

V/Line Umpire Academies are designed as a platform for aspiring umpires to develop careers in the VFL and AFL.

Umpires from across Victoria are invited to participate in training and education sessions throughout the year. 

The academies help umpires develop their skills with the aim of officiating more senior competitions including the V/Line Cup and the Australian Country Football Championships.

For more information, visit the AFL Country Victoria website.
V/Line started supporting the Doxa Youth Foundation in 1976. At the time, its Malmsbury camp had only been operating for a couple of years, but it was rapidly growing in demand.

Doxa realised that the associated costs of travelling to Malmsbury were leaving many children without the chance to attend the camp. Since then, V/Line has been assisting primary schools with their travel to the Doxa camps in Malmsbury and Melbourne. 

The camps provide young children from disadvantaged families the opportunity to experience educational and enriching holidays. It also gives them the opportunity to be introduced to train travel and associated V/Line rail safety education programs.

V/Line is proud to support Doxa and contribute to the positive development of disadvantaged children in Victoria. Our partnership with Doxa is an integral component of our community engagement activities.  
Find out more information about the Doxa Youth Foundation here.
Stationeers are groups of volunteers who conduct beautification activities that help maintain the appearance and surrounds of railway stations throughout Victoria.


In partnership with Keep Victoria Beautiful, V/Line supports the 26 regional Stationeers groups active across the state. Through this partnership we aim to create identity, a sense of pride and ownership of our stations through social and creative activity in local communities.

At V/Line, we maintain the landscape along our rail lines and at our stations to improve safety, mitigate our impact on the environment and beautify the communities we serve. The Stationeers volunteers assist us in achieving these goals. 

To find your local group or for information on how to set up a Stationeers group please contact Gary Mogford from Keep Victoria Beautiful on 0438 354837 or gmogford@kvb.org.au.

Find out more information about Keep Victoria Beautiful and the Stationeers program here.

Travellers Aid and V/Line have partnered to offer support, advice and assistance to all customers, including people in emergency situations and those with special needs.

Travellers Aid services include:
  • Facilities including internet access, showers, baby-change rooms, disabled toilets, a lounge area, luggage storage, ironing facilities, meeting room hire and tourist information.
  • Assistance for people with disabilities.
  • Emergency transport from Southern Cross Station.
  • Stroller and mobility aid hire.
  • Companion support for health care appointments.
  • Buggy service for people with mobility difficulties.
For more information about the services, visit the Travellers Aid website or call:
  • Southern Cross Station 03 9670 2072
  • Flinders Street Station 03 9610 2030
  • City Village 03 9654 2600
  • Wangaratta 1300 704 530
  • Wodonga 0423 215 184