About V/Line

V/Line is Australia's largest regional public transport operator. In 2015 -16 more than 17.6 million train and coach passenger trips were taken. 

Every week, we schedule more than 1700 train services between Melbourne and:

  • Geelong and Warrnambool

  • Ballarat, Maryborough and Ararat

  • Bendigo, Swan Hill and Echuca

  • Seymour, Shepparton and Albury

  • Traralgon, Sale and Bairnsdale

More than 1500 V/Line branded coach services connect with the rail network and serve regional Victorian communities where trains do not operate. Some coach services also travel to South Australia, New South Wales and the Australian Capital Territory. Private sector coach operators provide all V/Line coach services.

In addition to being a passenger service operator, V/Line also provides access to, and maintains, 3520 kilometres of rail track used by passengers and freight rail services.

V/Line is a major employer with a workforce of 1654, many of whom live in regional Victoria.
 


Our Vision & Mission

Our Vision

A connected and prosperous regional Victoria.

Our Mission

To deliver customer-focused, safe and efficient regional passenger transport and rail freight access.

Our Values

  • Safety underpins everything we do.
  • Think customer.
  • Act with integrity.
  • Raise the bar.
  • Deliver as one V/Line.

Our achievements

Customer service organisation logoV/Line is a Certified Customer Service Organisation against the International Customer Service Standard 2015-2020 (ICSS). We are focused on continuing to improve our customer service.

If you have any feedback on how we can improve, please provide feedback here or join VTalk, our online community panel.


Our board & executive team


The boards of V/Line Corporation (VLC) and V/Line Pty Limited consist of the same members, with the board of the parent entity, VLC, reporting to the Minister for Public Transport and the Treasurer.

Both boards adopt established protocols and procedures to ensure that corporate governance is maintained at the highest levels and that the strategic direction and overall performance of V/Line's business can be developed and monitored in a diligent manner.
 

Board composition

Jenny Dawson - Chair

Jenny joined V/Line after 13 years working for the Victorian and Federal governments on regional development committees. She was the inaugural Chair of the RDA committee for the Loddon Mallee region since it was formed in October 2009 by the Federal and State governments. Her role was complemented by her membership on the Victorian Government’s Regional Policy Advisory Committee until 2014.

Jenny is the Chair of Sandhurst Trustees Limited (a subsidiary of Bendigo and Adelaide Bank) and the Bendigo Art Gallery Foundation, as well as a Trustee for the Anglican Diocese of Bendigo and an Independent Chair of the Goulburn Murray Water Corporation Audit Committee.
Jenny recently retired after 15 years as a Non-Executive Director from the ASX listed Bendigo and Adelaide Bank Ltd, where she chaired the Audit Committee for most of this time. She was the bank’s representative on its joint venture initiative, Community Sector Bank, which provides banking services to the community sector.
Prior to her appointment as a company director, Jenny worked for 10 years at international accounting firm Arthur Andersen in the Audit and Risk Management division. 
Jenny holds a Bachelor of Accounting degree. She is a Fellow of the Institute of Chartered Accountants and member of the Australian Institute of Company Directors.

Craig Cook - Deputy Chair

Craig currently is Chair of the Port of Hastings Development Authority and holds the position of director of VicSuper and VicSuper Ecosystem Services. He has expertise in governance and risk management and expertise in regional development issues.

Craig has 15 years of experience in both government and publicly listed boards including the boards of Goulburn-Murray Water, Rural Finance Corporation and VicSuper. He holds a Bachelor of Economics degree from Monash University.

David Harris - Director

David lives in Western Victoria and is an experienced director, chairman and board member across government, community and commercial industries. He has a long history of active participation in the local community.

David is a former G21 Director, a 25 year member of Rotary International and a Fellow of the Australian Institute of Company Directors. He was recently a Director of Barwon Water Board and Chair of its Audit and Risk Committee.
 

Gabrielle Bell – Director

Gabrielle is a corporate lawyer with broad experience working in Australia and South East Asia. She is an experienced non-executive Director and is also currently serving on the boards of South East Water and InLife Independent Living Ltd.

Gabrielle specialises in general corporate advisory, including corporate governance, mergers and acquisitions and capital markets. She holds a Bachelor of Laws and Bachelor of Engineering (Chemical) and is a graduate of the Australian Institute of Company Directors.

Kay Macaulay - Director

Kay worked for the Australian Industry Group for 28 years in various roles including Regional Manager. She was responsible for working with local businesses, educational institutions and government to ensure a collaborative approach to the delivery of projects.

Kay has extensive experience in community and stakeholder engagement and has developed strong networks with many organisations. Kay is a former member of the Central Highlands Area Consultative Committee and the University of Ballarat (Federation University) Council. She also sat on the inaugural Grampians Regional Development Australia committee. She has been a member of Rotary International through the Rotary Club of Wendouree Breakfast for 15 years.

John Donovan - Director

John is the Managing Director of AFM Investment Partners, a member of Trustee Australia’s managed funds compliance committee, a responsible manager of an Australian Financial Services Licence and serves on an advisory committee of the Australian Centre for Financial Studies.

John is a former director of Gippsland Water and Adminpartners. He is a Graduate Member of the Australian Institute of Company Directors, a Senior Fellow of Finsia, a Fellow of the Australian Institute of Management, a Certified Practicing Marketer and Fellow of the Australian Marketing Institute and an associate member of the Australasian Investor Relations Association. He holds a Master of Public Relations.

Carol-Anne Nelson - Chief Operating Officer
Responsible for the delivery of safe, relaiable and punctual services to the people of Regional Victoria.

Colin Taylor - Acting Executive General Manager Asset Management 
Responsible for infrastructure and rolling stock as well as capital project management and delivery, particularly our interface with the Regional Rail Link Project.

Judith Sturman - Executive General Manager Service Delivery
Incorporates the service delivery responsibilities of operations and network services.

Melinda Button - Acting Executive General Manager Customer
Customer responsibilities including frontline staff, as well as marketing, communication and stakeholder relations.

Brendan Geary - Executive General Manager Enterprise Governance & Risk
Comprises contracts, company secretary and legal, commercial, internal audit, corporate and compliance and franchise management groups. 

Dean Matthews - Executive General Manager Health, Safety, Environment and People
Includes incident management, safe-working, risk and environment. 
 
Phil Beale - Chief Financial Officer 
Corporate and finance management, strategic and business planning. 

Contact us

Phone: 1800 800 007
TTY: (03) 9619 2727

Customer Relations
Reply Paid 5343
Melbourne VIC 8060