V/Line is Australia's largest regional public transport operator. In 2014 -15 more than 15.04 million train and coach passenger trips were taken.
Every week, we schedule more than 1700 train services between Melbourne and:
Geelong and Warrnambool
Ballarat, Maryborough and Ararat
Bendigo, Swan Hill and Echuca
Seymour, Shepparton and Albury
Traralgon, Sale and Bairnsdale
V/Line branded coach services connect with the rail network and serve regional Victorian communities where trains do not operate. Some coach services also travel to South Australia, New South Wales and the Australian Capital Territory. Private sector coach operators provide all V/Line coach services.
In addition to being a passenger service operator, V/Line also provides access to, and maintains, 3420 kilometres of rail track used by passengers and freight rail services.
V/Line is a major employer with a workforce of 1586, many of whom live in regional Victoria.
A connected and prosperous regional Victoria.
To deliver customer-focused, safe and efficient regional passenger transport and rail freight access.
- Safety underpins everything we do.
- Think customer.
- Act with integrity.
- Raise the bar.
- Deliver as one V/Line.
V/Line is now a Certified Customer Service Organisation against the International Customer Service Standard 2010-2014 (ICSS). We are focused on continuing to improve our customer service.
If you have any feedback on how we can improve, please provide feedback here or join VTalk, our online community panel.