About V/Line

V/Line is Australia's largest regional public transport operator. In 2014 -15 more than 15.04 million train and coach passenger trips were taken. 

Every week, we schedule more than 1700 train services between Melbourne and:

  • Geelong and Warrnambool

  • Ballarat, Maryborough and Ararat

  • Bendigo, Swan Hill and Echuca

  • Seymour, Shepparton and Albury

  • Traralgon, Sale and Bairnsdale

V/Line branded coach services connect with the rail network and serve regional Victorian communities where trains do not operate. Some coach services also travel to South Australia, New South Wales and the Australian Capital Territory. Private sector coach operators provide all V/Line coach services.

In addition to being a passenger service operator, V/Line also provides access to, and maintains, 3420 kilometres of rail track used by passengers and freight rail services.

V/Line is a major employer with a workforce of 1586, many of whom live in regional Victoria.

Our Vision & Mission

Our Vision

A connected and prosperous regional Victoria.

Our Mission

To deliver customer-focused, safe and efficient regional passenger transport and rail freight access.

Our Values

  • Safety underpins everything we do.
  • Think customer.
  • Act with integrity.
  • Raise the bar.
  • Deliver as one V/Line.

Our achievements

Customer Service Institute of Australia logoV/Line is now a Certified Customer Service Organisation against the International Customer Service Standard 2010-2014 (ICSS). We are focused on continuing to improve our customer service.

If you have any feedback on how we can improve, please provide feedback here or join VTalk, our online community panel.

Our board & executive team

The boards of V/Line Corporation (VLC) and V/Line Pty Limited consist of the same members, with the board of the parent entity, VLC, reporting to the Minister for Public Transport and the Treasurer.

Both boards adopt established protocols and procedures to ensure that corporate governance is maintained at the highest levels and that the strategic direction and overall performance of V/Line's business can be developed and monitored in a diligent manner.

Board composition

Ms Jenny Dawson - Chair

Jenny joins V/Line after 13 years working for the Victorian and Federal governments on regional development committees.  She was the inaugural Chair of the RDA committee for the Loddon Mallee region since it was formed in October 2009 by the Federal and State governments.  Her role was complemented by her membership on the Victorian Government’s Regional Policy Advisory Committee until 2014.

Jenny is the Chair of Sandhurst Trustees Limited (a subsidiary of Bendigo and Adelaide Bank), as well as a Trustee for the Anglican Diocese of Bendigo and an Independent Chair of the Goulburn Murray Water Corporation Audit Committee.

Jenny recently retired after 15 years as a Non-Executive Director from the ASX listed Bendigo and Adelaide Bank Ltd, where she chaired the Audit Committee for most of this time.  She was the bank’s representative on its joint venture initiative, Community Sector Bank, which provides banking services to the community sector.

Prior to her appointment as a Company Director, Jenny worked for 10 years at international accounting firm Arthur Andersen in the Audit and Risk Management division. 

Jenny holds a Bachelor of Accounting degree. She is a Fellow of the Institute of Chartered Accountants and member of the Australian Institute of Company Directors.  

Mr Craig Cook - Deputy Chair

Craig currently holds the position of director of VicSuper and VicSuper Ecosystem Services.  He has expertise in governance and risk management issues and expertise in regional development issues.

Craig has more than 10 years of boardroom experience at organisations including Goulbourn-Murray Water, Rural Finance Corporation and VicSuper. He holds a Bachelor of Economics degree from Monash University.

Mr David Harris - Director

David has a retail business in western Victoria and is an experienced director, chairman and board member across government, community and commercial industries. He has a long history of active participation in the local community.
David is a former G21 Director, a 25 year member of Rotary International and a Fellow of the Australian Institute of Company Directors. He is a current Director of Barwon Water Board and Chair of its Audit and Risk Committee.

Ms Kay Macaulay - Director

Kay worked for the Australian Industry Group for 28 years in various roles including Regional Manager. She was responsible for working with local businesses, educational institutions and government to ensure a collaborative approach to the delivery of projects.

Kay has extensive experience in community and stakeholder engagement and has developed strong networks with many organisations.

Ms Gabrielle Bell - Director

Gabrielle is a corporate lawyer with broad experience working in Australia and South East Asia. She is an experienced non-executive Director, having served on the boards of several organisations. 

Gabrielle specialises in general corporate advisory, including corporate governance, mergers and acquisitions and capital markets.  She holds a Bachelor of Laws and Bachelor of Engineering (Chemical) and is a graduate of the Australian Institute of Company Directors.

Mr John Donovan - Director

John is the Managing Director of AFM Investment Partners, a member of Trustee Australia’s managed funds compliance committee, a responsible manager of an Australian Financial Services Licence and serves on the advisory committee of the Australian Centre for Financial Studies.

John is a former director of Gippsland Water and Adminpartners. He is currently a Graduate Member of the Australian Institute of Company Directors, a Fellow of Finsia, a Fellow of the Australian Institute of Management, a Certified Practicing Marketer and Associate Fellow of the Australian Marketing Institute and an associate member of the Australasian Investor Relations Association. He holds a Master of Public Relations.
Theo Taifalos - Chief Executive Officer
Executive team leader.

David Cameron - Executive General Manager Asset Management 
Responsible for infrastructure and rolling stock as well as capital project management and delivery, particularly our interface with the Regional Rail Link Project.

Judith Sturman - Executive General Manager Service Delivery
Incorporates the service delivery responsibilities of operations and network services.

Carol-Anne Nelson - Executive General Manager Customer
Customer responsibilities including frontline staff, as well as marketing, communication and stakeholder relations.

Brendan Geary - Executive General Manager Enterprise Governance & Risk
Comprises contracts, company secretary and legal, commercial, internal audit, corporate and compliance and franchise management groups. 

Dean Matthews - General Manager Safety & Environment
Includes incident management, safe-working, risk and environment. 
Phil Beale - Chief Financial Officer 
Corporate and finance management, strategic and business planning. 

Jenny Kelman - General Manager Human Resources 
Recruitment, training, industrial relations and organisational development.

Contact us

Phone: 1800 800 007
TTY: (03) 9619 2727

Customer Relations
Reply Paid 5343
Melbourne VIC 8060