About V/Line

V/Line is Australia's largest regional public transport operator. In 2016-17 more than 19.3 million train and coach passenger trips were taken. 

Every week, we schedule more than 2,000 train services between Melbourne and:

  • Geelong and Warrnambool

  • Ballarat, Maryborough and Ararat

  • Bendigo, Swan Hill and Echuca

  • Seymour, Shepparton and Albury

  • Traralgon, Sale and Bairnsdale

More than 1,300 V/Line branded coach services connect with the rail network and serve regional Victorian communities where trains do not operate. Some coach services also travel to South Australia, New South Wales and the Australian Capital Territory. Private sector coach operators provide all V/Line coach services.

In addition to being a passenger service operator, V/Line also provides access to, and maintains, 3,520 kilometres of rail track used by passengers and freight rail services.

V/Line is a major employer with a workforce of 1776, many of whom live in regional Victoria.
 


Purpose, Vision, Mission and Values

Our Purpose

To provide a connected and bright future for Victorians.

Our Vision

A modern, high-performing railway and coach service for all.

Our Mission

Connecting Victoria by empowering our people to be their best. 

Our Values

  • Respectful
  • Be our best
  • Accountable
  • Integrity
  • Be bold

Our achievements


V/Line is a Certified Customer Service Organisation against the International Customer Service Standard 2015-2020 (ICSS). We are focused on continuing to improve our customer service.

If you have any feedback on how we can improve, please provide feedback here or join VTalk, our online community panel.


Our board & executive team

Contact us

Phone: 1800 800 007
TTY: (03) 9619 2727

Customer Relations
Reply Paid 5343
Melbourne VIC 8060