Supporting regional communities

At V/Line we are proud to provide transport services to regional Victoria.

We support our Community Partners to leave a positive legacy in regional Victoria. Read more about our Community Partners towards the bottom of this page.

Please note that V/Line is not currently considering new requests for community partnerships, sponsorships or community fundraising initiatives at this time.


Accessibility Action Plan 2022 - 2025

V/Line’s Accessibility Action Plan 2022 to 2025 has been developed to continue to improve access for regional public transport services. The plan aims to support the objectives of the Disability Discrimination Act 1992 (DDA) and the Disability Standards for Accessible Public Transport 2002 (DSAPT). 
Priorities and actions

V/Line’s 2022 to 2025 Accessibility  Action Plan aims to support the Victorian Government’s Accessible Public Transport in Victoria Action Plan 2020 to 2024.  

To achieve this, V/Line’s four key priority areas are:

1.    Our Customers
2.    Our People
3.    Our Network
4.    Our Community

Download a copy of the Accessibility Action Plan 2022 to below.

Accessibility Action Plan 2022 to 2025
pdf 6.6mb

Accessibility Action Plan 2022 to 2025 - Text Only
pdf 2.7mb

Temporary exemption reporting

DSAPT Exemption Report 2.6 and 2.8
pdf 322kB

V/Line Accessibility Reference Group

The role of V/Line’s Accessibility Reference Group (ARG) is to assist in the implementation of the 2019-2022 Accessibility Action Plan. The group will work on projects to improve accessibility across the V/Line network.

Current ARG Membership
  • Rosalie O’Neal – Gippsland
  • Daniel Giles – North
  • Vincent Mammoliti – North
  • James Carter – North East
  • Dianne King – North East
  • Karleen Plunkett – West
  • Robert Kuebler – South West

If you would like to contact the representative in your region, please email

V/Line Accessibility Reference Group Terms of Reference
pdf 146kB

Try Before You Ride

V/Line hosts Try Before You Ride events across the network where customers can learn more about how to travel safely on trains, coaches, buses and taxis.
You will have the opportunity to boost your confidence by practicing how to board and alight on a V/Line train, coach, low floor bus and accessible taxi.

For details of the next session, please contact

Communication access

Each year, there are approximately two million V/Line trips taken by someone with a communication difficulty. This includes people with English as a second language as well as those with speech, hearing and intellectual impairments.

At V/Line, we recognise the importance of making travel easier by improving communication to make sure all our customers are supported by trained staff.
One of the steps we are taking is to become the first public transport operator in the world to be given the Communication Access Symbol.

The symbol means improved interaction between staff and customers with a communication difficulty.

Easy access to information not only creates customer confidence in approaching staff, but also in planning their journey.

This initiative promotes equal opportunity for people with a communication difficulty to access public transport across the V/Line network.

Find out more about the Communication Access Symbol and the tools that are available for our customers here.


The Victorian Government has invested milions of dollars in upgrading railway crossings around the state. Flashing lights, boom barriers and automatic pedestrian gates have been installed to keep motorists and pedestrians safer at crossings.

Our commitment to safety relies on everyone in the community being alert and aware near railway tracks. Trains are heavy and fast moving and we are encouraging people to take extra care in the rail environment.

Rail safety education

V/Line also provides important rail safety education programs and works in partnership with Victoria Police, local councils and community groups to spread the message about safety at level crossings, stations and near our tracks.

There are also public transport safety and travel education resources available for teachers and students. These resources align with the Public Transport Victoria's learning outcomes of public transport safety and public transport awareness.

To access these resources, please follow this link.

For more information about our programs or if you’d like to arrange a presentation on safety, please email

Emergency management

V/Line has rigorous response plans in the unlikely event of an emergency. These plans are regularly tested and reviewed with the cooperation of other government agencies including emergency services.

If you witness an emergency event on the V/Line network, immediately notify emergency services on 000. They are able to contact V/Line 24 hours a day, seven days a week.

For non-emergency contact details please refer to the Contact Us page on this website. 

Other useful contact details are listed below. 
Organisation 24 hour contact number
Police/Fire/Ambulance 000
WorkSafe Victoria 1800 136 089
Environmental Protection Authority Victoria 1300 372 842
Department of Health (Vic) 1300 650 172
Local councils A list of local councils and contact details is available here
Environmental Protection Authority NSW (02) 9995 5555
Ministry of Health (02) 9391 9000
Workcover NSW 13 10 50
Local councils A list of local councils and contact detail is available here

In the unlikely event of an emergency posing a hazard to neighbouring properties, we will use this website, traditional media and emergency services to notify nearby residents and businesses. Our Facebook and Twitter accounts will also be used.

Community partners and programs