V/Line is actively involved in supporting the regional Victorian communities we serve. We consider Corporate Social Responsibility to be an essential part of the way we operate and our programs reflect the commitment we have made to being socially responsible.
What’s important to regional communities is important to us.
We offer sponsorship to many community groups and events across regional Victoria.
Sponsorship is available as long as applicants meet our guidelines and are aligned with our values and objectives.
To find out more information or to apply for sponsorship, call 03 9619 5900 or email email@example.com
V/Line sponsorship guidelines
We also offer support to regional Victorian community groups and schools in their fundraising efforts, normally in the form of V/Line travel vouchers for use as prizes.
Apply for fundraising
Please allow 28 days for us to process your application.
Accessibility Action Plan 2015-18
At V/Line, we are committed to making all our customers’ journeys as comfortable and safe as possible.
Our 2015-18 Accessibility Action Plan outlines the steps we are taking to improve accessibility across the V/Line network over the next three years.
The plan helps us support the ideas set out in the Federal Disability Discrimination Act 1992 (DDA) and the Disability Standards for Accessible Public Transport 2002 (DSAPT).
We work closely with the Victorian Government through Public Transport Victoria and regularly speak with a broad range of accessibility and community groups.
Developed in consultation with our customers, the plan identifies the key initiatives that will drive accessibility improvements across four priority areas:
- customer service
- consultation and community engagement
- access to public transport
- access to facilities.
Through the implementation of the plan, we have developed a series of initiatives to improve accessibility. We recognise the importance of including our customers in the conversation and we pride ourselves on establishing customer and community consultation programs.
V/Line Accessibility Reference Group
The role of V/Line’s Accessibility Reference Group (ARG) is to assist in the implementation of the 2015-18 Accessibility Action Plan. The group will work on projects to improve accessibility across the V/Line network.
Current ARG Membership
David Simmonds – western region
Karleen Plunkett – eastern region
Rosalie O’Neil – eastern region
Daniel Giles – northern region
Robert Kuebler – south western region
Kevin Birkett– metropolitan outbound
Dianne King – north eastern region
If you would like to contact the representative in your region, please email firstname.lastname@example.org.
Try Before You Ride
V/Line hosts Try Before You Ride events across the network where customers can learn more about how to travel safely on trains, coaches, buses and taxis.
You will have the opportunity to boost your confidence by practicing how to board and alight on a V/Line train, coach, low floor bus and accessible taxi.
For details of the next session, please contact Community.email@example.com
Each year, there are approximately two million V/Line trips taken by someone with a communication difficulty. This includes people with English as a second language as well as those with speech, hearing and intellectual impairments.
At V/Line, we recognise the importance of making travel easier by improving communication to make sure all our customers are supported by trained staff.
One of the steps we are taking is to become the first public transport operator in the world to be given the Communication Access Symbol.
The symbol means improved interaction between staff and customers with a communication difficulty.
Easy access to information not only creates customer confidence in approaching staff, but also in planning their journey.
This initiative promotes equal opportunity for people with a communication difficulty to access public transport across the V/Line network.
Find out more about the Communication Access Symbol and the tools that are available for our customers here
The Victorian Government has invested milions of dollars in upgrading railway crossings around the state. Flashing lights, boom barriers and automatic pedestrian gates have been installed to keep motorists and pedestrians safer at crossings.
Our commitment to safety relies on everyone in the community being alert and aware near railway tracks. Trains are heavy and fast moving and we are encouraging people to take extra care in the rail environment.
V/Line also provides important rail safety education programs and works in partnership with Victoria Police, local councils and community groups to spread the message about safety at level crossings, stations and near our tracks.
For more information about our programs or if you’d like to arrange a presentation on safety, please email firstname.lastname@example.org
V/Line has rigorous response plans in the unlikely event of an emergency. These plans are regularly tested and reviewed with the cooperation of other government agencies including emergency services.
If you witness an emergency event on the V/Line network, immediately notify emergency services on 000. They are able to contact V/Line 24 hours a day, seven days a week.
For non-emergency contact details please refer to the Contact Us page on this website.
Other useful contact details are listed below.
In the unlikely event of an emergency posing a hazard to neighbouring properties, we will use this website, traditional media and emergency services to notify nearby residents and businesses. Our Facebook and Twitter accounts will also be used.