At V/Line we are proud to provide transport services to regional Victoria.
V/Line is dedicated to fostering strong connections across regional Victoria through meaningful community partnerships, with a special focus on youth empowerment. From supporting grassroots sports like the V/Line Cup to collaborating with organisations such as the Doxa Youth Foundation, we provide opportunities that inspire, educate, and uplift young people. These partnerships reflect our commitment to promoting inclusivity, strengthening communities, and creating positive, lasting impacts where we live and work.
Read more about our Community Partners towards the bottom of this page.
V/Line is not currently considering new requests for community partnerships, sponsorships or community fundraising initiatives.
Accessibility Action Plan 2022 - 2025
V/Line’s Accessibility Action Plan 2022 to 2025 has been developed to continue to improve access for regional public transport services. The plan aims to support the objectives of the Disability Discrimination Act 1992 (DDA) and the Disability Standards for Accessible Public Transport 2002 (DSAPT).
Priorities and actions
V/Line’s 2022 to 2025 Accessibility Action Plan aims to support the Victorian Government’s Accessible Public Transport in Victoria Action Plan 2020 to 2024.
To achieve this, V/Line’s four key priority areas are:
1. Our Customers
2. Our People
3. Our Network
4. Our Community
Download a copy of the Accessibility Action Plan 2022 to below.
Accessibility Action Plan 2022 to 2025
pdf 6.6mb
Accessibility Action Plan 2022 to 2025 - Text Only
pdf 2.7mb
Temporary exemption reporting
DSAPT Exemption Report 2.6 and 2.8
pdf 322kB
V/Line Accessibility Reference Group
The role of V/Line’s Accessibility Reference Group (ARG) is to assist in the implementation of the 2022-2025 Accessibility Action Plan. The group will work on projects to improve accessibility across the V/Line network.
If you would like to contact the representative in your region, please email accessibility@vline.com.au
Try Before You Ride
V/Line hosts Try Before You Ride events across the network where customers can learn more about how to travel safely on trains, coaches, buses and taxis.
You will have the opportunity to boost your confidence by practicing how to board and alight on a V/Line train, coach, low floor bus and accessible taxi.
For details of the next session, please email accessibility@vline.com.au
Communication access
Each year, there are approximately two million V/Line trips taken by someone with a communication difficulty. This includes people with English as a second language as well as those with speech, hearing and intellectual impairments.
At V/Line, we recognise the importance of making travel easier by improving communication to make sure all our customers are supported by trained staff.
One of the steps we are taking is to become the first public transport operator in the world to be given the Communication Access Symbol.
The symbol means improved interaction between staff and customers with a communication difficulty.
Easy access to information not only creates customer confidence in approaching staff, but also in planning their journey.
This initiative promotes equal opportunity for people with a communication difficulty to access public transport across the V/Line network.
Find out more about the Communication Access Symbol and the tools that are available for our customers here.
Hidden Disabilities Sunflower
V/Line has proudly partnered with the Hidden Disabilities Program to deliver awareness training to all V/Line staff members and roll out the program across our network. The program uses the sunflower, an internationally recognised symbol for people with hidden disabilities, to help customers discreetly let service staff know that they have accessibility requirements which may not be immediately visible. Sunflower lanyards and pins are available to customers at selected service windows across the network. See below for locations:
Southern Cross Station
Geelong
Tarneit
Bendigo
Ballarat
Bacchus Marsh
Seymour
Traralgon.
The Victorian Government has invested milions of dollars in upgrading railway crossings around the state. Flashing lights, boom barriers and automatic pedestrian gates have been installed to keep motorists and pedestrians safer at crossings.
Our commitment to safety relies on everyone in the community being alert and aware near railway tracks. Although trains are getting quieter, they remain heavy and fast moving. Trains require long distances to stop and do not have the ability to swerve. We encourage people to take extra care in the rail environment.
Emergency management
V/Line has rigorous response plans in the unlikely event of an emergency. These plans are regularly tested and reviewed with the cooperation of other government agencies including emergency services.
If you witness an emergency event on the V/Line network, immediately notify emergency services on 000. They are able to contact V/Line 24 hours a day, seven days a week.
For non-emergency contact details please refer to the Contact Us page on this website.
Other useful contact details are listed below.
In the unlikely event of an emergency posing a hazard to neighbouring properties, we will use this website, traditional media and emergency services to notify nearby residents and businesses. Our Facebook and X accounts will also be used.